On an IMAP server, all your messages and folders are synced between your email client (such as Outlook / Apple Mail etc.) and your mail-server. When you use IMAP mail your emails are stored on the mail-server as well as on your computer/phone. IMAP acts as a great backup-measure if your computer fails. IMAP is also great if you want to sync your email with multiple devices, but the drawback is that it will quickly eat into your server storage space.

To resolve issues with 'Full Mail' and to avoid hitting server limits you can either add some extra storage space to your account or delete or archive your existing emails.

Firstly if you just wish to upgrade your email storage space so more emails can be stored on the server, we charge an add-on rate of £2.50 per month per extra 1000MB (1GB). This must be paid annually. However. if you do not wish to upgrade, you have the option to either: Delete some of your old emails in all your IMAP folders, especially the larger emails. Tip: Sort your messages by size in order to easily detect which of them take the most of space.


Archive some of your older mail on your own PC. However, if you simply move them to another folder on your IMAP server, you won't win back any space. To resolve this, you must move emails to a folder on your local machine. Most email clients will allow you to simple drag and drop emails from your IMAP folders to a local folder.

or finally...

Switch your email from IMAP to POP. POP mail simply allows your emails to be downloaded from the server which is then stored locally. Once emails have been downloaded they are removed from the server. With POP mail you can also set the server to keep your emails on the server for a specific number of days too.

If you are a DigitalFlare customer and you have a query about your email storage or you would simply like to add some more space please email us. If you would like the DigitalFlare team to setup your email remotely using TeamViewer we charge an hourly rate.