Every business has jobs that eat hours without adding value: copying details from emails into a CRM, re-typing orders into the accounts, chasing the next step. We find that work, simplify it, and then use AI and automation to take it off your team's plate.
Fixed-scope projects from £750. You agree the outcome and the price before we start.
Building business systems since 2004 · Based in London, working across the UK
A few lines is plenty. Describe what happens today, and we'll come back with an honest first view: what could be simpler, what's worth automating, which systems are involved, and a likely budget.
This is a first view, not a fixed quote. We confirm what's possible once we've seen the real process, systems and access involved.
We look for the points where information gets re-typed, customers are left waiting, or someone has to remember the next step. Then we tidy the process and connect the systems around it.
Pick out the useful details from emails, web forms and documents, and put them straight into the right CRM record, spreadsheet or task list. Nobody re-keys a thing.
When one event should trigger the next, we connect your existing tools so the work moves on by itself instead of waiting for someone to copy it across.
A website assistant trained on your own information answers common questions, offers the right next step and turns the conversation into a booking or a lead.
Use what's already in your CRM to prepare follow-up emails, quotes and summaries. Your team checks, edits and decides what goes out.
Three examples of the kind of workflow we build. They show how the work changes, not a specific client's project.
Every project starts by understanding how the work happens today. Process mapping is included in every engagement.
From £750
One contained workflow, mapped and simplified, then automated across one or two of your existing systems. Includes testing and a handover.
From £1,750
A multi-step process redesigned end to end, with several systems connected, approval points where they matter, and full testing before go-live.
Scoped with you
For older systems, complex APIs, sensitive data or wider change. We carry out a deeper discovery first, then agree the scope and a fixed price.
Prices are starting points. The final scope depends on system access, integration limits, testing and the support you need, and we'll explain all of that before you decide anything. Already a DigitalFlare client? We know your systems, which usually makes the work quicker.
Automation only helps if the whole job gets easier. If your team ends up with another app to open, another password to remember or another place to copy things into, the problem has just moved somewhere else.
So we start with the people doing the work. We map how information and decisions flow, cut the steps that don't need to exist, and only then decide whether AI, automation or a simple integration is the right answer. Sometimes the right answer is none of them, and we'll tell you so.
Automation does the repetitive work. People keep the decisions.
We start with one contained process, prove it works in your business, and then decide together what's worth doing next.
We talk to the people who do the work and find the tasks that are repetitive, slow or awkward. We agree the real problem before suggesting anything.
We lay out the trigger, systems, hand-offs, decisions and exceptions, so you can see exactly where time is being lost.
We remove double entry, unnecessary steps and spare tools before adding any technology. The aim is a process people can follow without thinking about it.
You get a plain-English recommendation: what to automate, what stays with people, and what it will cost. No generic AI demo.
We work with the tools you already have, test the whole process end to end, and hand it over with the rules, approvals and responsibilities written down.
You'll deal directly with the people designing and building your solution, not a call centre or a reseller. We've been building websites, CRMs and business systems since 2004, so we're comfortable when a process crosses teams, systems, approvals and real-world exceptions.
Usually, yes. Most CRMs, accounts packages, email platforms, booking tools and websites can be connected through their own integrations or APIs. If something can't be connected safely, we'll say so at the start and suggest an alternative.
We try hard to avoid it. The aim is for the work to happen inside the systems your team already uses, so the change they notice is that the admin has gone.
No. It's better to start with one process that's clearly wasting time, prove the benefit, and build from there. A strategy is much easier to write once you've seen what works in your business.
A small, contained workflow can often be live within a few weeks. It depends on access to your systems and how much testing is needed, and we'll give you a realistic timescale before you commit.
Yes. Anything that goes to a customer, moves money or needs judgement can wait for a person to approve it. You decide where those checkpoints sit.
We'll show you exactly where your data goes, which services are involved, and who can see it. We keep personal data to what each job needs and build with UK GDPR in mind.
We'll help you see the next sensible step. That might be a simpler process, a small automation, or a clear reason not to automate it yet.
